Shipping policy
Shipping Policy – Merooca
Thank you for shopping with Merooca. We are committed to delivering your order quickly and efficiently. Please read our shipping policy below for details on processing and delivery.
Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Time
- Standard delivery time: 5–10 business days depending on your location.
- Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or high order volumes.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and order value.
- We may offer free shipping on selected orders or promotions (if applicable).
Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order using the provided link.
Delivery Issues
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If your order is delayed beyond the estimated delivery time, please contact us at:
Email: meroocagroup@gmail.com - Please ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect addresses.
Failed Deliveries
- If a delivery attempt fails due to unavailability or incorrect address, the courier may reattempt delivery.
- Additional charges may apply for re-delivery in certain cases.
Changes & Cancellations
- Orders can only be modified or cancelled within 12 hours of placing the order.
- After this period, the order may already be processed and cannot be changed.
Contact Us
For any shipping-related queries, feel free to contact us:
- Email: meroocagroup@gmail.com
We appreciate your trust in Merooca and strive to provide you with the best shopping experience.